Chip Conley Remarks at Enlightened Business Summit

November 1st, 2010 DishaBheda

Chip Conley, Founder & Executive Chairman, Joie de Vivre Hospitality spoke at the Enlightened Business Summit on “Leadership Lessons From Two Dozen Years as a CEO.” Here are some key points of his talk.

• The most neglected fact in business is we’re all humans.
  • Great leaders are great humans.
  • Employees have three needs from their work:
    1. Money
    2. Recognition
    3. Meaning
• When starting a small company, you’ll have to compete with big people.
  • Go after a little niche that you can serve best.
• Make sure you measure the right things.
  • There are many intangibles that can make a huge difference:
    • culture,
    • reputation,
    • ability to motivate,
    • customer loyalty,
    • employee satisfaction.
  • As Albert Einstein said,
    “Not everything that counts can be counted, and not everything that can be counted counts.”
• Your actions as a leader are magnified much more. What goes around comes around.

I would like to thank Matt Cameron, CEO, CorporateCatapult?, for suggesting the Enlightened Business Summit.

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